Tonight at closing, as we were all walking to the front to get ready to set the alarm and leave the store, one of my employees was on her cell phone. She stopped me and told me she wouldn't be able to come to work for a few days because she just learned that her mother had died. Just then. Right that very moment she had just learned. She stood in shock for another moment or two, then collapsed on the floor, crying hysterically. Of course...of course...what else is there to do? This is exactly the right time for hysterical crying.
I got on the floor with her and held her shoulders while she cried, the person on the other end of the cell phone call just waiting, I guess.
There are no words of comfort in that situation, so I said nothing, or maybe I said something unimportant, I don't remember exactly. It doesn't matter.
This is not the first time I was right there, and it won't be the last, I'm sure. But at least I was there. I can only hope it is better that someone be there at that time than no one at all. Maybe? I don't know, maybe not.
Have you ever been there?