Yes, just two more days until Christmas, and I am glad for it. The entire world decided to wait until Sunday to start their shopping, which means that sometimes my store is so crowded it's difficult to maneuver from place to place.
My M.O. this time of year is to be friendly but quick. I don't have the time to hear you talk about the 4 possible morning shows where you think you saw/heard/learned of a book that might have been written by a man or a woman on the topic of history. You gotta give me something to go on.
There are 15 other people behind you that want help, too, and they might have come prepared, so don't make the world wait for you. If you want a recommendation and ask for it, then take it graciously when I recommend it. After all, you had no idea what to buy Aunt Sally anyway, and I just gave you a perfectly appropriate recommendation, so you're already better off than you were. Just take it and wrap it and give it to her and be thankful I helped you out of a predicament.
And while you're at it, don't even think of giving my staff a hard time. If I sense one bit of trouble coming out of you, we're going to have a chat, and you're not going to like the result. There really is only so fast a person can ring on a register, there really are only so many phone calls a staff can field while also taking care of online reserves, not to mention all the people that are physically in the store. Don't give my staff the evil eye when you see them walking to the bathrooms or the office area to take a break. My store is over 30,000 square feet. I'd like to see you run around that all day and not get tired.
Thank you if you were courteous and patient. Thank you if you came prepared with a list. Thank you for not getting mad when told we're sold out of something that all bookstores on earth are out of, and the publisher is out of as well. Thank you for appreciating when I make a thoughtful and appropriate recommendation. Thank you for donating a new book to the book drive for the children's home. Thank you for trying to pick up after your kids, spouse, parents, friends. Thank you for wiping off the toilet seat and the sink counter. Thank you for complimenting my staff. Thank you for shopping at my store and helping support the local economy.