And so this lady is on the floor, breathing but unresponsive, and this employee and I are on the ground with her, and a couple of looky-lous pass by and stare. I don't really have a problem with that...people will stare at the unexpected. But then this young lady, maybe late teens/early 20s, stops and says, "Are you helping someone feel better?", to which I responded, "Yes".
But then...yes, then...
This young lady says to us, "Are those bookcases the only cooking books you have? Because I'm looking for a book called the Vegan Lunch Box, and I couldn't find the Vegan Lunch Box, so can you help me find the Vegan Lunch Box?" Oh, yes she did. She did indeed basically ask us to get up off the floor, leave the seizing woman all alone, and help her find her book. Yup. She did.
I directed this young lady to the information desk, but then one of my sellers noticed what was happening and offered to help this young lady.
We were shocked. We were appalled. But really, we were not surprised.
What are your thoughts?