Today I had to physically place myself between two grown men (customers) at work who were bickering/arguing with each other. This is what I was told happened after everything was said and done:
Guy A was reading a magazine while Guy B kept bothering him. Apparently Guy B wanted to look at the magazine as well, to see if he wanted to buy it. Guy A told Guy B that he would give the magazine to Guy B as soon as he was finished looking through it. Guy B had problems with this and kept badgering and pseudo-threatening Guy A.
Anyway...all I knew stepping into this situation was that one of my cashiers asked me for help (we have walkies with headsets which are very handy for things like this). I came to the register queue where these two guys were exchanging words, and Guy B was trying to buy a different magazine. Guy A told me that Guy B was bothering him, and then they started to argue again.
Here's what I told them: "Guy B, you're going to stay over there to my left and buy your magazine; Guy A, you're going to stand to my right and buy yours. I'm going to stand in the middle, and you two are not going to talk to each other."
Guy B asked me if I wanted to hear his side of the story. I told him no. They were both to buy their magazines and leave.
I mean REALLY...am I their momma? Am I their kindergarten teacher? Are they both not adult enough to handle a small problem of sharing or not sharing?
Hey, if either Guy A or B had a problem because one of my staff was rude or threatening or whatever to them, fine. That is something that is my responsibility. But I shouldn't have to stand between to adult men and tell them both to be quiet just because they can't handle that situation themselves.
The next customer in line was a nice lady who said she caught the end of the whole thing and thought I handled it very well. Superthanks, nice lady.
I am the Peacemaker.